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Singapore Service Class
A key attribute of organisations that excel on the business excellence journey is on customer focus. Today, it is no longer adequate to just meet customer needs. The new competition requires organisations to move from service quality to service excellence. Service quality refers to meeting the expectations of customers. Service excellence refers to exceeding them.

Launched in 2003, Singapore Service Class (S-Class) is the certification for the business excellence niche standard for service. The niche standard enables organisations to develop their service capabilities to enhance service leadership, service agility, customer delight, and customer experience. Based on the business excellence framework, it covers 6 categories namely, Leadership, Planning, Information, People, Customer and Results.

Certification to the S-Class is determined by the organisation’s performance in the Service Scorecard for Business Excellence (Service Scorecard). The assessment allows an organisation to benchmark its own service management systems and practices against the niche standard. A feedback report on strengths and areas for improvement is given to all organisations participating in the S-Class assessment.

Based on the outcome of the site assessment, organisations which have scored 400 points or more are certified to the S-Class and the benefits of certification include the use of the logo on their publicity materials. 


For general enquiries, please contact the EnterpriseOne Hotline at Tel: (65) 6898 1800 or email enterpriseone@spring.gov.sg.

For other enquiries or application matters, please contact the Business Excellence Secretariat:
2 Bukit Merah Central #19-00
Singapore 159835
Email : be@spring.gov.sg
Tel : (65) 6279 3811
Fax : 6273 0151, 6278 3181

Current Selection

Singapore Service Class
 
- How to Start
- How to Apply / Renew
- Mid-Term Review
- How to Apply for Integrated Assessment




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Last updated on 01 Apr 2009
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