A study was done to determine the average consultancy fees, ‘man’days, and ‘man’day rates currently being charged by consultants. The study covers various sectors based on SME size by staff strength and revenue to determine the cost of ERP/ CRM implementation. The study acts as a general guideline for a typical ERP/CRM implementation based on past claims.
Enterprise resource planning (ERP)
ERP is a business system that brings together various business functions such as Manufacturing, Supply Chain Management, Financials, Projects, Human Resources and Customer Relationship Management under a common database. The common database can then allow various departments in a business to store and retrieve information in real-time. The information as such is reliable, accessible and easily shared.
Customer relationship management (CRM)
CRM is a business solution used for storing information on customers and prospective customers. Information in the system can be accessed and modified by employees in various departments, such as sales, marketing, customer service, training and human resources. The rationale behind CRM implementation is to improve services provided directly to customers and to use the information for marketing, sales and customer service purposes.
|
Sector
|
Outlets
|
Avg. Staff Strength
|
Avg. Revenue
|
Avg. Consultancy
|
Avg. ‘Man’day
|
Avg. ‘Man’day rate
|
| Retail |
5 and less
|
40
|
$6 mil
|
$65,000
|
160
|
$400
|
| Retail |
6 to 10
|
50
|
$8 mil
|
$87,000
|
160
|
$500
|
| Retail |
more than 10
|
110
|
$15 mil
|
$120,000
|
160
|
$800
|
|
Sector
|
Outlets
|
Avg. Staff Strength
|
Avg. Revenue
|
Avg. Consultancy
|
Avg. ‘Man’day
|
Avg. ‘Man’day rate
|
| F&B |
10 and less
|
45
|
$4 mil
|
$35,000
|
150
|
$280
|
| F&B |
more than 10
|
60
|
$6 mil
|
$40,000
|
150
|
$350
|
|
Sector
|
Avg. Staff Strength
|
Avg. Revenue
|
Avg. Consultancy
|
Avg. ‘Man’day
|
Avg. ‘Man’day rate
|
| FM |
60
|
$6.5 mil
|
$50,000
|
150
|
$400
|
|
Sector
|
Avg. Staff Strength
|
Avg. Revenue
|
Avg. Consultancy
|
Avg. ‘Man’day
|
Avg. ‘Man’day rate
|
| Printing |
70
|
$12.0 mil
|
$60,000
|
140
|
$400
|
Disclaimer: This section provides details on the average size of consultants’ bills according to the amount of time spent and the size of the project. Some bills may differ according to the complexity of the project. The figures quoted are based on sample bills submitted by consultants. The information provided in this website is intended to be general in nature and used as a guideline only. Whilst SPRING tries to ensure that the information provided on this website is accurate at the time of inclusion, it cannot guarantee the same. SPRING is under no obligation whatsoever to update the information contained herein. NO WARRANTY OF ANY KIND IMPLIED, EXPRESS OR STATUTORY is given in conjunction with the website or any information and materials provided at the website. SPRING does not warrant the accuracy, adequacy or completeness of the information provided or contained herein.