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​With effect from 1 December 2014, the scope of supportable productivity solutions under the Innovation & Capability Voucher (ICV) will be refined to help SMEs adopt solutions that bring out holistic and significant productivity improvements to their operations. The purchase of website and mobile application development will not be supported unless they are part of Integrated Solutions. More Integrated Solutions will be launched in 2015. SMEs are encouraged to take up Integrated Solutions which are easy-to-adopt packaged solutions that can enhance productivity holistically.

To find out more about ICV integrated solutions, please click here (pdf, 309KB).

For the updated list of non-supportable items, please click here (pdf, 27KB).

 

Voucher

Taking the first steps towards capability development? You can now defray the cost of consultancy projects in the areas of human resources, financial management, innovation and productivity and also implement simple solutions to raise productivity and improve your business efficiency with the Innovation & Capability Voucher (ICV).

Innovation & Capability Voucher (ICV) 
 

Innovation & Capability Voucher at a Glance

The Innovation & Capability Voucher (ICV) is a simple to apply, easy-to-use voucher valued at $5,000, to encourage SMEs to take their first step towards capability development. SMEs can use the voucher to upgrade and strengthen their core business operations through consultancy in the areas of innovation, productivity, human resources and financial management. Apart from consultancy, ICV also supports SMEs in the adoption and implementation of simple solutions to improve business efficiency and productivity. SMEs can use the ICV to implement productivity solutions under the supportable cost categories of (i) equipment & hardware, (ii) technical solutions & training, (iii) design & renovation. Each SME is entitled to a maximum of eight vouchers. Each ICV project must be completed before the submission of a new application. The duration for each project should not exceed six months.

 

Eligibility

All local SMEs can apply for ICV if they meet the following criteria:

  • Registered and operating in Singapore
  • Have a minimum of 30% local shareholding
  • Have group annual turnover of not more than $100 million OR group employment size of not more than 200 employees

ICV Call-for-Collaboration (CFC) 2015

The next CFC for ICV consultancy Service Providers will commence in Q2 2015. Please click here to register your interest.

 

Consultancy Projects

For consultancy projects, each voucher worth $5,000 may be redeemed for services from the participating service providers. An SME may apply for a maximum of two vouchers per capability area for supported services. SMEs which wish to further upgrade their capabilities in any of the areas may tap on the Capability Development Grant.

Consultancy - Financial Management

  1. Planning & Budgeting
  2. Cash-flow & Working Capital Management
  3. Financial Controls for SMEs
  4. Financial Assessment and Planning for Growth

List of Financial Management Service Providers

Consultancy - Human Resources

  1. Manpower Planning
  2. Recruitment & Selection
  3. Compensation & Benefits
  4. Performance Management
  5. Learning & Development
  6. Talent Management

List of Human Resources Service Providers

Consultancy - Innovation

  1. Technology Development – Technical Feasibility Study
  2. Technology Development – Technical Support
  3. IP Business Diagnostic – Phase A
  4. IP Legal Diagnostic – Phase B
  5. Customer Insights

List of Innovation Service Providers

Consultancy - Productivity

  1. Quality Management - ISO 9001
  2. Quality Management - ISO 14001
  3. Quality Manamgement - OHSAS 18001
  4. Quality Management - HACCP (SS590)
  5. Quality Management - HALAL Whole Plant
  6. SME Management Action for Results - SMART
  7. Productivity Management - Productivity Diagnosis & Measurement
  8. Productivity Management - Productivity Improvement Projects
  9. Service Excellence - Service Diagnosis
  10. Service Excellence - Mystery Audits
  11. Service Excellence - Service Improvement
  12. Energy Efficiency Audit

List of Productivity Service Providers

 

How to apply?

Step 1: Review the full list of supported services and the project scope (pdf, 537KB).

Step 2: Once you have selected a service, contact one of the participating service providers to discuss the project. The service provider must agree to undertake the project before you can submit your application online.

Step 3: Apply via the ICV Online Portal (Best viewed with Microsoft Internet Explorer 7.x, 8.x and 9.x). All applications will be processed within 6 weeks upon submission of all required documentations and successful applicants will be notified via email.

Step 4: Upon project completion, both the SME applicant and service provider must endorse the project report before submission to SPRING.

ICV Call-for-Collaboration (CFC) 2015

The CFC for Solution Providers for ICV Integrated Solutions will commence in June 2015. Please click here to register your interest.

Productivity Solutions

To encourage more SMEs to embark on their first steps towards capability development, ICV supports SMEs in the adoption and implementation of simple solutions to improve business efficiency and productivity. Each SME can apply up to a maximum of two vouchers to implement productivity solutions out of the available eight vouchers for each SME.

ICV supports the implementation of recommendations from previous consultancy projects as well as simple productivity solutions under the supportable cost categories of (i) equipment & hardware, (ii) technical solutions & training, (iii) design & renovation.

With effect from 1 December 2014, the list of non-supportable items has been updated and SMEs are encouraged to take up Integrated Solutions (IS), which are easy-to-adopt packaged solutions that combine hardware and equipment, software and/or training components. Please click here (pdf, 27KB) for the list of non-supportable items.  

Integrated Solutions

The available Integrated Solutions (IS) are listed as follow :

 

 Integrated Solutions

Description 

Supportable Components 

1.

Accounting Management System

The system manages the accounting functions and provides analysis reports to help SMEs better manage their company finances. It allows multi-user usage, integrates seamlessly with any existing current system and includes the following modules :

  • Cash Flow
  • Account Receivable/Payable
  • Billing and Invoicing
  • General Ledger
  • Purchase and Sales Order

Solutions must be compliant with Singapore’s accounting regulations and standards, as well as IRAS e-Tax guide, especially for GST.

Software system, on-boarding services and customisation, related training and subscription cost (up to 2 years).

2.

Asset/ Worker Identification & Tracking System

Comprises of a combination of hardware, software and training that enables the identification and tracking of assets and/or employees.

        

Hardware (RFID tags, scanners etc.), related software, on-boarding services and customisation, related training and subscription cost (up to 2 years).

3.

Customer Relationship and Loyalty Management

The system manages a company’s interactions with current and future customers and provides centralized records of all customers with client details and contact history. It provides customer support, case management, knowledge base and membership management (for companies with membership system). The system is able to integrate with Microsoft Outlook and the company’s accounting software. It is able to provide dashboard/reports to allow the sales team to effectively analyze and manage sales, view activities, objectives, lead generated, lead follow-up, etc.

Software system, customisation, set-up costs, related training and subscription cost (up to 2 years).

4.

 

Document Management and Mobile Access System

The system synchronizes files across multiple sites, team members, and devices. Local data is backed up and stored in the storage system, enabling disaster recovery, archiving and rapid access as needed. Additionally, data access is optimized for each remote site with on central point of management. The system enables scanning, storage, retrieval, sharing, tracking, revision, and distribution of documents. It reduces the need for manual handling of documents. For cloud-based solutions, data is encrypted end to end.

Software system, customisation, set-up costs, related training and subscription cost (up to 2 years).

5.

E-Procurement Management System

This is an all-in-one procurement system for buyers and suppliers to enable a seamless electronic execution of supply delivery, ordering, goods receipt, and invoice generation.

Software system, on-boarding services and customisation, related training and subscription cost (up to 2 years).

6.

Fleet Management
System

Telematics and GPS tracking to provide a complete overview of the fleet’s operating condition. It allows companies to see where their fleet is and how they are operating. Companies can tailor their fleet journey, manage cost control, improve fleet utilization and improve productivity.

Hardware (GPS tracker etc), related software, on-boarding services and customisation, related training and subscription cost (up to 2 years).

7.

HR E-scheduling System

Consists of HR Time & Attendance System with e-scheduling capabilities that are able to generate attendance and overtime reports, thereby increasing productivity from effective allocation of manpower resources and eliminating manual processes. 

For more information on how to apply and which are the available vendors, please contact Singapore Chinese Chamber of Commerce & Industry (SCCCI) :

Name : Mr Chris Foo
Designation : Centre Manager, SME Infocomm Resource Centre (SIRC) @ SCCCI
Tel : 6337 8381
Email : sirc@sccci.org.sg  

Software system, on-boarding services and customisation, related training and subscription cost (up to 2 years).

8.

Human Resource Management System

The system automates administrative human resource processes and helps SMEs keep their employee records up-to-date. It is flexible and can be configured as needed. The system includes the following modules :

  • Employee Database
  • Payroll
  • Attendance Tracking
  • Leave & Claims Administration

Software system, on-boarding services and customisation, and related training.

9.

Inventory Management
System

An inventory management system that helps to automate inventory management, monitors stock availability and streamlines transaction data entries. Inventory reports provide information on stock movements and their current status.

Software, hardware (bar code scanner etc.), on-boarding services and customisation, related training and subscription cost (up to 2 years).

10.

Mobile Ordering and Payment System

A total system from order taking to payment. The mobile menu ordering system facilitates the ordering of products, items and inventory through the use of a mobile device, thereby resulting in increased productivity and reduction in manpower. Customer billing and payment system is an integral part of the solution.       

Hardware (smart devices etc.), related software, on-boarding services and customisation, and related training.

11.

Point-of-Sales
(POS) System


The system automates processes in tracking of inventory and sales transactions. The system is also able to generate sales report and provides insights on the company’s customers and into the store’s best-selling products.         

POS system, hardware (barcode scanner, receipt printer etc.) and related software.

12.

Product Display & Store Layout
(PDSL)



Creates an effective product display and store layout, comprises of a series display solutions to optimise the overall layout of the entire shop space. Especially useful to small businesses in the retail trade.

Please note that :

  • Pictures of the pre-renovated area(s) should be included as an attachment in the application.
  • Before and after pictures of the renovated area(s) should be included in the claims submission.

Display cabinets and shelving systems which form part of the overall store layout.

13.

Project Management System

The system enables project stakeholders to monitor and manage project status more visibly and with more control. It auto-generates dashboards, Gantt charts and project status for easy-viewing and provides resource assignment, financial metrics-tracking and project trouble-shooting capabilities.

Software system, customisation, set-up costs, related training and subscription cost (up to 2 years).

14.

Queue Management System

The system allows customers of F&B outlets, clinics, salons etc. freedom to leave the store while waiting for service and prevents a queue in the premises of the shop. It helps to achieve higher productivity by reducing manpower requirement and increase transparency of waiting time for the customer.

It can also generate reports for tracking of queue management.

Hardware, software system, customisation, set-up costs, related training and subscription cost (up to 2 years).

15.

Restaurant Wireless Paging System

The system encourages self service and helps to automate processes. It is mainly catered for F&B industries such as restaurants, cafes, take-away stores.

The system must conform to CE & IDA Compliance.

Hardware, related software, on-boarding services and customisation, related training and subscription cost (up to 2 years).

16.

School Management System

The system helps schools or education institutions to manage key resources within the organization including contacts management (e.g. parents/students) and services management (e.g. classes, time-tables). It also facilitates daily operations (e.g. automatic attendance and/or temperature taking).

Software system, customisation, set-up costs, related training and subscription cost (up to 2 years).

17.

5S
Implementation for F&B micro enterprises only
 

Structured programme on 5S housekeeping practices to systematically achieve organisational cleanliness and standardisation in the workplace, as well as to improve productivity among F&B service micro enterprises.

For more information on how to apply, please contact Restaurant Association of Singapore (RAS) :

Name : Mr Andy Liew
Designation : Manager, Programmes and Events
Mobile : 9858 5427
Email : andy.liew@ras.org.sg

* For general 5S implementation (for non-F&B SMEs), click here for the list of consultants under Productivity Management - Productivity Improvement Projects.

Implementation cost.


SPRING Singapore is working with partners to introduce more integrated solutions (IS) in the near future. Information on the new integrated solutions will be updated here when available.

Please refer to the table below for more details on the support available for your SME’s capability development needs :

 Supportable Categories

Examples of Supportable Items 

Equipment & Hardware

Hardware devices as part of an integrated solution such as Point-Of-Sales (POS) / mobile ordering and payment system etc.

Technical Solutions & Training

  • POS / mobile ordering and payment software 
  • Training as part of an integrated solution such as user on-boarding training for the use of POS / mobile ordering and payment system 

Design & Renovation

Renovation work to facilitate workflow redesign and space optimisation.

Note :
1) With effect from 12 September 2014, you may make payment for the solution(s) after you have submitted the application while it is still pending approval. However, the applicant will have to bear the full costs if the application is rejected. This applies to both new applications and claims. Incurred expenses before an application will not be supported as this is considered a retrospective application.
2) Operating costs such as salary, rental, utilities cost, raw materials costs, mandatory government licensing, permit cost, accounting, audit and legal fees are not supportable.

3) Please note that set-up costs relating to setting up of basic business operations are not supported. The SME should have its basic business operations running before applying for the ICV.
4) Please click here (pdf, 27KB)for the list of non-supportable items.


 

How to apply?

Step 1:

Apply online via the ICV Online Portal (Best viewed with Microsoft Internet Explorer 7.x, 8.x and 9.x).

For each of the solutions or items to be purchased under the supportable cost categories, SMEs are required to describe in their online application how they are able to achieve at least one of the following outcomes :

  • increase in sales through innovation, and
  • improvement of productivity.

All applications will be processed within 6 weeks upon submission of all required documentations.

Documents Required for all Productivity Solutions Applications

The following information/documentation is required during application submission:

 All Applications

 Required Documentation

 
  • ACRA Business Profile dated within 6 months from the date of ICV application
  • Quotation of the listed solution(s) with detailed breakdown of each item and cost component :
    • Service Provider
    • Quantity
    • Item Cost
  • Functional specifications on the features of the solution / system

 Categories

 Additional Documentation 

Design & Renovation
(e.g. Product Display & Store Layout)

  • Clear pictures of pre-renovation premises

Step 2:

Once the application is approved, an email notification will be sent to the primary contact email address. The SME may proceed to purchase the approved item(s)/ solution(s) as indicated in the application outcome.

Note: As each solution/ item submitted in the list is subject to approval, please login to the ICV Online Portal to view the list of approved solution(s)/ item(s) prior to purchase.

 

How to claim?

Step 1:

Submit claims online via the ICV Online Portal.

Documents/Information Required for all Productivity Solutions Claims

The following information/documentation is required during claim submission:

 All Claims

 Required Documentation

 
  • Invoice with invoice date & invoice number :
    • Service Provider
    • Quantity
    • Item Cost
    • Mode of payment
  • Official receipt with receipt date, receipt number with service provider company chop/ Copy of cheque and bank statement (for cheque payment with no official receipt) / Credit card statement (for credit card payment with no official receipt)

 Categories

 Additional Documentation 

Technical Solutions & Training

  • Solutions related to website: URL of completed website in Claim form Section C remarks
  • Solutions related to software/ mobile apps/ systems: screenshots of each main functionality modules of complete deployment of software/ mobile apps/ systems with data migration
  • Training related to deployment of technical solutions: training certificate/ attendance list

Design & Renovation
(e.g. Product Display & Store Layout)

  • Clear pictures of renovated premises – label clearly before and after pictures of the same area to show the improvement

For first-time claim under Productivity Solutions :
After the online claim submission is completed, the SME is required to mail the original hardcopy GIRO form to SPRING, which is duly signed by the authorised personnel from the SME and endorsed by the bank. Reimbursement will only be made to a corporate bank account under the applicant company’s name.

Download the GIRO form (pdf, 171KB).
To find out what is your corresponding bank and branch code, please refer to the ACH BANK & BRANCH CODE GUIDE (pdf, 281KB)..

Please mail the original hardcopy of the GIRO form to the address below :

SPRING Singapore, Financing & Incentive Schemes Mailbox,
Level 14, 1 Fusionopolis Walk,
South Tower, Solaris, Singapore 138628
Attn : Registry – ICV Claims Giro Form <ICV Application ID>
 

Step 2:

The evaluation of claims and disbursement will be processed in 6 weeks upon submission of all required documentations, including a valid GIRO form. The funds will be reimbursed to your company via GIRO to your designated corporate bank account.

Claims must be submitted to SPRING via the ICV online portal within 6 months from the date of the approval of application, strictly no extension. All claims must be accompanied with a copy of payment receipt and/or other supporting documents to verify payment and delivery of equipment/service. Tax invoice is not sufficient as proof of payment.

Any incomplete claim submission and/or invalid GIRO form will result in a delay in the claim disbursement. Claims will only be processed upon submission of all required documents.

Links & Resources

Last Updated on : 15 Apr 2015

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