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​With effect from 1 December 2014, the scope of supportable productivity solutions under the Innovation & Capability Voucher (ICV) will be refined to help SMEs adopt solutions that bring out holistic and significant productivity improvements to their operations. The purchase of website and mobile application development will not be supported unless they are part of Integrated Solutions. More Integrated Solutions will be launched in 2015. SMEs are encouraged to take up Integrated Solutions which are easy-to-adopt packaged solutions that can enhance productivity holistically.

To find out more about ICV integrated solutions, please click here (pdf, 238KB).

For the updated list of non-supportable items, please click here (pdf, 27KB).

 

Voucher

Taking the first steps towards capability development? You can now defray the cost of consultancy projects in the areas of human resources, financial management, innovation and productivity and also implement simple solutions to raise productivity and improve your business efficiency with the Innovation & Capability Voucher (ICV).

Innovation & Capability Voucher (ICV) 
 

Innovation & Capability Voucher at a Glance

The Innovation & Capability Voucher (ICV) is a simple to apply, easy-to-use voucher valued at $5,000, to encourage SMEs to take their first step towards capability development. SMEs can use the voucher to upgrade and strengthen their core business operations through consultancy in the areas of innovation, productivity, human resources and financial management. Apart from consultancy, ICV also supports SMEs in the adoption and implementation of simple solutions to improve business efficiency and productivity. SMEs can use the ICV to implement productivity solutions under the supportable cost categories of (i) equipment & hardware, (ii) technical solutions & training, (iii) design & renovation. Each SME is entitled to a maximum of eight vouchers. Each ICV project must be completed before the submission of a new application. The duration for each project should not exceed six months.

 

Eligibility

All local SMEs can apply for ICV if they meet the following criteria:

  • Registered and operating in Singapore
  • Have a minimum of 30% local shareholding
  • Have group annual turnover of not more than $100 million OR group employment size of not more than 200 employees

ICV Call-for-Collaboration (CFC)

The next CFC for ICV consultancy Service Providers will commence in Q1 2016. Please click here to register your interest.

 

Consultancy Projects

For consultancy projects, each voucher worth $5,000 may be redeemed for services from the participating service providers. An SME may apply for a maximum of two vouchers per capability area for supported services. SMEs which wish to further upgrade their capabilities in any of the areas may tap on the Capability Development Grant.

Consultancy - Financial Management

  1. Planning & Budgeting
  2. Cash-flow & Working Capital Management
  3. Financial Controls for SMEs
  4. Financial Assessment and Planning for Growth

List of Financial Management Service Providers

Consultancy - Human Resources

  1. Manpower Planning
  2. Recruitment & Selection
  3. Compensation & Benefits
  4. Performance Management
  5. Learning & Development
  6. Talent Management

List of Human Resources Service Providers

Consultancy - Innovation

  1. Technology Development – Technical Feasibility Study
  2. Technology Development – Technical Support
  3. IP Business Diagnostic – Phase A
  4. IP Legal Diagnostic – Phase B
  5. Customer Insights

List of Innovation Service Providers

Consultancy - Productivity

  1. Quality Management - ISO 9001
  2. Quality Management - ISO 14001
  3. Quality Manamgement - OHSAS 18001
  4. Quality Management - HACCP (SS590)
  5. Quality Management - HALAL Whole Plant
  6. SME Management Action for Results - SMART
  7. Productivity Management - Productivity Diagnosis & Measurement
  8. Productivity Management - Productivity Improvement Projects
  9. Service Excellence - Service Diagnosis
  10. Service Excellence - Mystery Audits
  11. Service Excellence - Service Improvement
  12. Energy Efficiency Audit

List of Productivity Service Providers

 

How to apply?

Step 1: Review the full list of supported services and the project scope (pdf, 537KB).

Step 2: Once you have selected a service, contact one of the participating service providers to discuss the project. The service provider must agree to undertake the project before you can submit your application online.

Step 3: Apply via the ICV Online Portal (Best viewed with Microsoft Internet Explorer 7.x, 8.x and 9.x). All applications will be processed within 6 weeks upon submission of all required documentations and successful applicants will be notified via email.

Step 4: Upon project completion, both the SME applicant and service provider must endorse the project report before submission to SPRING.

ICV Call-for-Collaboration for Integrated Solutions Providers (ICV CFC (ISP))

SPRING Singapore will be issuing a Call-for-Collaboration (CFC) in August 2015 to identify, select and form a pool of quality Integrated Solution Providers (ISPs) which can offer easy-to-adopt packaged solutions that can enhance productivity holistically. Applications for the CFC will open on 17 August 2015 and close on 31 August 2015.

Selected ISPs will be able to deploy productivity solution(s) for SMEs under the various ICV-supportable Integrated Solution categories. Please click here (pdf, 340KB) to download the information on the application procedure and documents required.

Productivity Solutions

To encourage more SMEs to embark on their first steps towards capability development, ICV supports SMEs in the adoption and implementation of simple solutions to improve business efficiency and productivity. Each SME can apply up to a maximum of two vouchers to implement productivity solutions out of the available eight vouchers for each SME.

ICV supports the implementation of recommendations from previous consultancy projects as well as simple productivity solutions under the supportable cost categories of (i) equipment & hardware, (ii) technical solutions & training, (iii) design & renovation.

With effect from 1 December 2014, the list of non-supportable items has been updated and SMEs are encouraged to take up Integrated Solutions (IS), which are easy-to-adopt packaged solutions that combine hardware and equipment, software and/or training components. Please click here (pdf, 27KB) for the list of non-supportable items.  

Integrated Solutions

Created in collaboration with SMEs, industry partners and experts, Integrated Solutions are tried-and-tested, plug-and-play tools that help SMEs overcome common business challenges and achieve overall productivity gains. With Integrated Solutions, minimal effort is required from SMEs to design and test innovation and capability development solutions.

 

 Integrated Solutions

Description 

Supportable Components 

1.

Accounting Management System

The system manages accounting functions and provides analysis reports that enable better financial management. The system allows multi-user access, integrates seamlessly with any existing systems and should minimally include the following modules:

  • Financial Statement (consisting statement of financial position, comprehensive income, and cash flow)
  • Account Receivable/Payable
  • Purchase and Sales Order
  • Billing and Invoicing

Solution must be compliant with Singapore’s accounting regulations and standards, as well as IRAS e-Tax guide, especially GST.

Software system, on-boarding services and customisation, related training and subscription cost (up to 2 years).

2.

Appointment Scheduling and Booking System

The system automates appointment scheduling and booking processes, helping companies to save manpower and time. It can also customise and send booking notifications, reminders and confirmations emails to staff and/or customers.

Software system, on-boarding services and customisation, related training and subscription cost (up to 2 years).

3.

Asset / Worker Identification and Tracking System

Comprising a combination of hardware (i.e. RFID tags, scanners) and software, the system enables real-time identification and tracking of asset or worker locations. This system is useful for companies which need to track workers or assets that are on the move.

Hardware (RFID tags, scanners), related software, on-boarding services and customisation, related training and subscription cost (up to 2 years).

4.

 

Attendance Tracking System

The attendance tracking system is a biometric or RFID system that tracks the attendance of the employees or students, and automates attendance report generation. The system should have an API (Application Programming Interface) to integrate with the human resource management or student profile management system for issuance of customized emails/SMS notifications to employees or students for information, warning or detention purpose. It may optionally include a system component to measure and track temperature of the employees or students.

Software system, hardware (RFID tags, fingerprint punch), on-boarding services and customisation, related training and subscription cost (up to 2 years).

5.

Audit Management System

This system automatically generates standard, detailed audit reports which highlight key audit findings, assessments, resolutions and other audit-related results. The system utilises audit tools and integrates with existing management platform, including HR, payroll, finance, ERP, etc. It has automated workflows for escalation of approval notifications.

Software system, on-boarding services and customisation, related training and subscription cost (up to 2 years).

6.

Clinic Management System

The system automates day-to-day administration and management of tasks in medical offices. It streamlines clinic management processes such as in-patient record management, appointment bookings, medical billing and payment, as well as drug inventory management. The system needs to have an API (Application Programming Interface) that integrates with the Ministry of Health’s (MOH) system, as well as the clinic’s existing accounting management system. The integration with MOH’s system allows patients who are eligible for Pioneer Generation and/or Community Health Assist Scheme benefits to claim their subsidies at the clinic.

Software system, on-boarding services and customisation, related training and subscription cost (up to 2 years).

7.

Crowd Video Analytics Tool

This tool combines video surveillance and video analytics technology into one easy-to-implement solution for retail chain stores and/or F&B outlets to gather information on customer behaviour and measure store traffic to determine sales conversion rates and/or optimize staff allocation.

Software system, on-boarding services and customisation, related training and subscription cost (up to 2 years).

8.

Customer Relationship and Loyalty Management

The system manages a company’s interactions with current and potential customers, and provides a centralised record of all client details and contact history. It provides customer support, case management, knowledge base and membership management (for companies with membership system). The system is able to integrate with Microsoft Outlook and the company’s accounting software. It is able to provide dashboard/reports to allow sales teams to view, analyse and manage sales activities, objectives, leads generated, leads follow-up, etc. efficiently.

Software system, on-boarding services and customisation, related training and subscription cost (up to 2 years).

9.

Digital Mannequin Simulation for Retail Enterprises Only

This is a product relevant to the retail industry. The solution allows customers to try-on clothes virtually without physically wearing them, thus accelerating the clothes-fitting process. The system encompasses an Internet of Things (IoT) empowered, human profile analytic tool and enables companies to collect information on customers’ profiles (e.g. gender, age, shopping preferences) so as to in turn enhance the customer experience.

Software system, hardware (display panel), on-boarding services and customisation, related training and subscription cost (up to 2 years).

10.

Document Management and Mobile Access System

The system synchronises digital documents across multiple sites for sharing among company employees. Local data is backed up and stored in the storage system, enabling disaster recovery, archiving and rapid access as needed. Additionally, data access is optimised for each remote site with a central point of management. The system enables scanning, storage, retrieval, sharing, tracking, revision and distribution of documents. It reduces the need for manual handling of documents. For cloud-based solutions, data is encrypted end-to-end.

Software system, on-boarding services and customisation, related training and subscription cost (up to 2 years).

11.

Energy Management System


The system enables companies to monitor their energy usage in real-time through a web browser. It provides in-depth energy analytics reports which enable the company to identify areas of energy wastage and validate the impact of energy efficiency initiatives.

Software system, hardware (smart metering), on-boarding services and customisation, related training and subscription cost (up to 2 years).

12.

E-Procurement Management System



This is an all-in-one procurement system for Business-to-Business buyers and suppliers that automates procurement processes. The system enables seamless electronic execution of supply delivery, ordering, goods receipt and invoice generation.

Software system, on-boarding services and customisation, related training and subscription cost (up to 2 years).

13.

Face Recognition and Customer Profiling Tool

The tool enables retailers to deploy tailored advertisement targeted at specific customer groups through face recognition and customer profiling technology, which detects customers’ facial expression and behaviour when they look at the digital advertising signage. It is able to capture information on customers’ profiles and product preferences. This allows the company to track and measure the popularity of display items, effectiveness of advertisement content, as well as customer satisfaction.

Software system, hardware (electronic billboard), on-boarding services and customisation, related training and subscription cost (up to 2 years).

14.

Freight Management System

The system automates operational tasks and supports overall processes in the logistics industry. It manages import-export costs, freights, and multimodal shipments. It can be integrated with systems used by freight forwarders and ocean carriers, and allows real-time tracking of cargo status and movement.

Software system, on-boarding services and customisation, related training and subscription cost (up to 2 years).

15.

Fleet Management System

The system includes telematics and GPS tracking technology which provides the company a complete overview of its fleet’s location and operating condition. Companies can tailor the fleet journey, manage cost control, improve fleet utilization and improve productivity.

Hardware (GPS/RFID trackers), related software, on-boarding services and customisation, related training and subscription cost (up to 2 years).

16.

Human Resource E-scheduling System

The system automates worker roster scheduling processes as well as the generation of attendance and overtime reports, enabling companies to eliminate manual processes and effectively allocate manpower resources. The system’s API (Application Programmable Interface) should allow integration with the company’s existing HR management system which manages employee record and payroll.

Software system, on-boarding services and customisation, related training and subscription cost (up to 2 years).

17.

Human Resource Management System

The system automates administrative human resource processes and helps companies keep their employee records up-to-date. It is flexible and can be configured as needed. The system should minimally include the following modules:

  • Employee Database
  • Payroll
  • Leave & Claims Administration

Software system, on-boarding services and customisation, and related training and subscription cost (up to 2 years).

18.

Human Resource Performance Appraisal System

This system helps companies to identifyand appraise employees’ performance. It enables managers and HR administrators to collaborate in the evaluation of staff performance, track performance history and manage the overall the performance appraisal process. The system’s API (Application Programmable Interface) should integrate with the company’s existing HR management system which manages the employee record and payroll.

Software system, on-boarding services and customisation, related training and subscription cost (up to 2 years).

19.

Image Recognition and Search Tool

The tool directs customers to more product information when a designated photo related to the product is captured. It is an image capturing tool with a built-in image recognition SDK program for 2D and 3D images, not a simple QR code recognition tool. Upon capture and submission of an image, related information will then be disseminated back to the customer's mobile device. This tool creates awareness for the company’s products.

Software system, on-boarding services and customisation, related training and subscription cost (up to 2 years).

20.

Inventory Management System

The system automates inventory management processes, monitors stock availability and streamlines tracking of transaction data. The system generates inventory reports which provide information on stock movements and status. The system’s API (Application Programmable Interface) should allow integration with any existing accounting management and POS system.

Software system, hardware (bar code scanner), on-boarding services and customisation, related training and subscription cost (up to 2 years).

21.

Mobile Menu Ordering and Payment System

This is a comprehensive system that streamlines customer ordering and payment processes in the F&B industry. The system facilitates the ordering of products through the use of a mobile device. Customer billing and payment system is an integral part of the solution. The system API (Application Programmable Interface) should allow integration with any existing POS system.

Hardware (smart devices), related software, on-boarding services and customisation, related training and subscription cost (up to 2 years).

22.

Online Media Analytics Tool

The tool analyses articles, comments and posts on social media (e.g. Facebook, Twitter, Instagram) and the Internet. It generates real-time reports which enable the company to understand sentiments towards the brand and/or products of the company and/or its competitors. This will help the company understand its standing against competitors, and enhance the effectiveness of public relations and marketing campaigns.

Software system, on-boarding services and customisation, related training and subscription cost (up to 2 years).

23.

Point-of-Sales (POS) System

The system automates real-time tracking of inventory and sales transactions. The system generates sales report and provides insights on customer behaviour and product popularity. The system’s API (Application Programmable Interface) should be able to integrate with any existing accounting and inventory management system.

POS software system, hardware (display panel, smart devices, barcode scanner, receipt printer), on-boarding services and customisation, related training and subscription cost (up to 2 years).

24.

Product Display & Store Layout (PDSL) for Retail Enterprises Only

The solution creates an effective product display and store layout for retail businesses. It comprises a series of display cabinets and shelving systems to optimise the overall layout of the entire shop space to facilitate sales.

Please note that :

  • Clear pictures that capture the full pre-renovated area(s) should be included as an attachment in the application submission.
  • Clearly labelled before and after pictures of the full renovated area(s) should be included in the claims submission to show the difference before and after renovation.

Display cabinets and shelving systems which form part of the overall store layout.

25.

Project Management System

The system enables project stakeholders to monitor and manage project status. It auto-generates dashboards, Gantt charts and project status for easy-viewing and provides resource assignment, financial metrics-tracking and project trouble-shooting capabilities.

Software system, on-boarding services and customisation, related training and subscription cost (up to 2 years).

26.

Queue Management System

The system allows customers of F&B and service companies (e.g. clinics, salons) to leave the store while waiting for service, thereby eliminating physical queues in the shop premises. The system is able to send SMS notifications to inform customers of their queue number, estimated waiting time and when their waiting time is over. It generates reports that track the efficiency of queue management.

Software system, hardware (display panels), on-boarding services and customisation, related training and subscription cost (up to 2 years).

27.

Restaurant Wireless Paging System

The system enhances customer service by allowing customers to alert service staff through an electronic paging system when service is needed. It is mainly catered for F&B companies such as restaurants, cafes and take-away stores.

Hardware (display panel, wireless paging tags), related software, on-boarding services and customisation, related training and subscription cost (up to 2 years).

28.

School Management System

The system manages data and key resources within schools and/or education institutions, such as parent/student contact details, class schedules and time-tables. It may optionally include a component to automate other operational processes, such as attendance and/or temperature taking.

Software system, on-boarding services and customisation, related training and subscription cost (up to 2 years).

29.

SMS Notification and Auto-Reply System

The system broadcasts and receives SMS notifications, and can be used for direct mobile marketing or employee communications. The system should able to automatically generate pre-recorded responses to customers who respond to notifications sent by the company via the system. The system’s API (Application Programmable Interface) should integrate with the company’s existing CRM system so that SMS messages can be customised according to customer profiles.

Software system, on-boarding services and customisation, related training and subscription cost (up to 2 years).

30.

5S Implementation for F&B Enterprises Only 

This is a structured programme on 5S housekeeping practices that helps F&B companies to systematically achieve organisational cleanliness and standardisation in the workplace, and improve productivity.

For more information on how to apply for this solution, please contact Restaurant Association of Singapore (RAS) :

Name : Mr Andy Liew
Designation : Manager, Programmes and Events
Mobile : 9858 5427
Email : andy.liew@ras.org.sg

* Non-F&B companies interested in general 5S implementation should engage consultants listed under Productivity Management - Productivity Improvement Projects. Click here for more information.

Implementation cost.


Download the list of Integrated Solutions. (pdf, 238KB)
Download the list of Integrated Solutions Providers. (pdf, 286KB)

Please refer to the table below for more details on the support available for your SME’s capability development needs :

 

 Supportable Categories

Examples of Supportable Items 

Equipment & Hardware

Hardware devices as part of an integrated solution such as Point-Of-Sales (POS) / mobile ordering and payment system etc.

Technical Solutions & Training

  • POS / mobile ordering and payment software 
  • Training as part of an integrated solution such as user on-boarding training for the use of POS / mobile ordering and payment system 

Design & Renovation

  • Renovation work to facilitate workflow redesign and space optimisation.
  • Not applicable for home offices and new business office/outlet renovation.
Note :
1) With effect from 12 September 2014, you may make payment for the solution(s) after you have submitted the application while it is still pending approval. However, the applicant will have to bear the full costs if the application is rejected. This applies to both new applications and claims. Incurred expenses before an application will not be supported as this is considered a retrospective application.
2) Operating costs such as salary, rental, utilities cost, raw materials costs, mandatory government licensing, permit cost, accounting, audit and legal fees are not supportable.

3) Please note that set-up costs relating to setting up of basic business operations are not supported. The SME should have its basic business operations running before applying for the ICV.
4) Please click here (pdf, 27KB)for the list of non-supportable items.


 

How to apply?

Step 1:

Apply online via the ICV Online Portal (Best viewed with Microsoft Internet Explorer 7.x, 8.x and 9.x).

For each of the solutions or items to be purchased under the supportable cost categories, SMEs are required to describe in their online application how they are able to achieve at least one of the following outcomes :

  • increase in sales through innovation, and
  • improvement of productivity.

All applications will be processed within 6 weeks upon submission of all required documentations.

Documents Required for all Productivity Solutions Applications

The following information/documentation is required during application submission:

 All Applications

 Required Documentation

 
  • ACRA Business Profile dated within 6 months from the date of ICV application
  • Quotation of the listed solution(s) with detailed breakdown of each item and cost component :
    • Service Provider
    • Quantity
    • Item Cost
  • Functional specifications on the features of the solution / system

 Categories

 Additional Documentation 

Design & Renovation / Product Display & Store Layout

  • Clear pictures of pre-renovation premises

Step 2:

Once the application is approved, an email notification will be sent to the primary contact email address. The SME may proceed to purchase the approved item(s)/ solution(s) as indicated in the application outcome.

Note: As each solution/ item submitted in the list is subject to approval, please login to the ICV Online Portal to view the list of approved solution(s)/ item(s) prior to purchase.

 

How to claim?

Step 1:

Submit claims online via the ICV Online Portal.

Documents/Information Required for all Productivity Solutions Claims

The following information/documentation is required during claim submission:

 All Claims

 Required Documentation

 
  • Invoice with invoice date & invoice number :
    • Service Provider
    • Quantity
    • Item Cost
    • Mode of payment
  • Official receipt with receipt date, receipt number with service provider company chop/ Copy of cheque and bank statement (for cheque payment with no official receipt) / Credit card statement (for credit card payment with no official receipt)

 Categories

 Additional Documentation 

Technical Solutions & Training

  • Solutions related to website: URL of completed website in Claim form Section C remarks
  • Solutions related to software/ mobile apps/ systems: screenshots of each main functionality modules of complete deployment of software/ mobile apps/ systems with data migration
  • Training related to deployment of technical solutions: training certificate/ attendance list

Design & Renovation / Product Display & Store Layout

  • Clear pictures of renovated premises – label clearly before and after pictures of the same area to show the improvement

For first-time claim under Productivity Solutions :
After the online claim submission is completed, the SME is required to mail the original hardcopy GIRO form to SPRING, which is duly signed by the authorised personnel from the SME and endorsed by the bank. Reimbursement will only be made to a corporate bank account under the applicant company’s name.

Download the GIRO form (pdf, 201KB).
To find out what is your corresponding bank and branch code, please refer to the ACH Bank & Branch Code Guide (pdf, 281KB)..

Please mail the original hardcopy of the GIRO form to the address below :

SPRING Singapore, Financing & Incentive Schemes Mailbox,
Level 14, 1 Fusionopolis Walk,
South Tower, Solaris, Singapore 138628
Attn : Registry – ICV Claims Giro Form <ICV Application ID>
 

Step 2:

The evaluation of claims and disbursement will be processed in 6 weeks upon submission of all required documentations, including a valid GIRO form. The funds will be reimbursed to your company via GIRO to your designated corporate bank account.

Claims must be submitted to SPRING via the ICV online portal within 6 months from the date of the approval of application, strictly no extension. All claims must be accompanied with a copy of payment receipt and/or other supporting documents to verify payment and delivery of equipment/service. Tax invoice is not sufficient as proof of payment.

Any incomplete claim submission and/or invalid GIRO form will result in a delay in the claim disbursement. Claims will only be processed upon submission of all required documents.

Links & Resources

Last Updated on : 21 Aug 2015

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