Mobile Drawer
 

​With effect from 1 December 2014, the scope of supportable productivity solutions under the Innovation & Capability Voucher (ICV) will be refined to help SMEs adopt solutions that bring out holistic and significant productivity improvements to their operations. The purchase of website and mobile application development will not be supported unless they are part of Integrated Solutions. More Integrated Solutions will be launched in 2015. SMEs are encouraged to take up Integrated Solutions which are easy-to-adopt packaged solutions that can enhance productivity holistically.

To find out more about ICV integrated solutions, please click here (pdf, 309KB).

For the updated list of non-supportable items, please click here (pdf, 27KB).

Voucher

Taking the first steps towards capability development? You can now defray the cost of consultancy projects in the areas of human resources, financial management, innovation and productivity and also implement simple solutions to raise productivity and improve your business efficiency with the Innovation & Capability Voucher (ICV).

Innovation & Capability Voucher (ICV) 
 

Innovation & Capability Voucher at a Glance

The Innovation & Capability Voucher (ICV) is a simple to apply, easy-to-use voucher valued at $5,000, to encourage SMEs to take their first step towards capability development. SMEs can use the voucher to upgrade and strengthen their core business operations through consultancy in the areas of innovation, productivity, human resources and financial management. Apart from consultancy, ICV also supports SMEs in the adoption and implementation of simple solutions to improve business efficiency and productivity. SMEs can use the ICV to implement productivity solutions under the supportable cost categories of (i) equipment & hardware, (ii) technical solutions & training, (iii) design & renovation. Each SME is entitled to a maximum of eight vouchers. Each ICV project must be completed before the submission of a new application. The duration for each project should not exceed six months.

 

Eligibility

All local SMEs can apply for ICV if they meet the following criteria:

  • Registered and operating in Singapore
  • Have a minimum of 30% local shareholding
  • Have group annual turnover of not more than $100 million OR group employment size of not more than 200 employees

ICV Call-for-Collaboration (CFC) 2015

The next CFC for ICV consultancy Service Providers will commence in Q2 2015. Please click here to register your interest.

 

Consultancy Projects

For consultancy projects, each voucher worth $5,000 may be redeemed for services from the participating service providers. An SME may apply for a maximum of two vouchers per capability area for supported services. SMEs which wish to further upgrade their capabilities in any of the areas may tap on the Capability Development Grant.

Consultancy - Financial Management

  1. Planning & Budgeting
  2. Cash-flow & Working Capital Management
  3. Financial Controls for SMEs
  4. Financial Assessment and Planning for Growth

List of Financial Management Service Providers

Consultancy - Human Resources

  1. Manpower Planning
  2. Recruitment & Selection
  3. Compensation & Benefits
  4. Performance Management
  5. Learning & Development
  6. Talent Management

List of Human Resources Service Providers

Consultancy - Innovation

  1. Technology Development – Technical Feasibility Study
  2. Technology Development – Technical Support
  3. IP Business Diagnostic – Phase A
  4. IP Legal Diagnostic – Phase B
  5. Customer Insights

List of Innovation Service Providers

Consultancy - Productivity

  1. Quality Management - ISO 9001
  2. Quality Management - ISO 14001
  3. Quality Manamgement - OHSAS 18001
  4. Quality Management - HACCP (SS590)
  5. Quality Management - HALAL Whole Plant
  6. SME Management Action for Results - SMART
  7. Productivity Management - Productivity Diagnosis & Measurement
  8. Productivity Management - Productivity Improvement Projects
  9. Service Excellence - Service Diagnosis
  10. Service Excellence - Mystery Audits
  11. Service Excellence - Service Improvement
  12. Energy Efficiency Audit

List of Productivity Service Providers

 

How to apply?

Step 1: Review the full list of supported services and the project scope (pdf, 537KB).

Step 2: Once you have selected a service, contact one of the participating service providers to discuss the project. The service provider must agree to undertake the project before you can submit your application online.

Step 3: Apply via the ICV Online Portal (Best viewed with Microsoft Internet Explorer 7.x, 8.x and 9.x). All applications will be processed within 6 weeks upon submission of all required documentations and successful applicants will be notified via email.

Step 4: Upon project completion, both the SME applicant and service provider must endorse the project report before submission to SPRING.

 

Productivity Solutions

To encourage more SMEs to embark on their first steps towards capability development, ICV supports SMEs in the adoption and implementation of simple solutions to improve business efficiency and productivity. Each SME can apply up to a maximum of two vouchers to implement productivity solutions out of the available eight vouchers for each SME.

ICV supports the implementation of recommendations from previous consultancy projects as well as simple productivity solutions under the supportable cost categories of (i) equipment & hardware, (ii) technical solutions & training, (iii) design & renovation.

With effect from 1 December 2014, the list of non-supportable items has been updated and SMEs are encouraged to take up Integrated Solutions (IS), which are easy-to-adopt packaged solutions that combine hardware and equipment, software and/or training components. Please click here (pdf, 27KB) for the list of non-supportable items. 

The available integrated solutions (IS) are listed as follow :

 Integrated Solutions

Description 

Point-of-Sales
(POS) System
Automates processes in tracking of inventory and sales transactions, thereby providing insights on its customers and into the store’s best-selling products.
 
Supported items: POS system, display (e.g. tablets), barcode scanner, receipt printer and related software & hardware.         
Product Display & Store Layout
(PDSL)

Comprises a series of shelving and display solutions to optimise the overall layout of the entire shop space.

Supported items : Display cabinets (only cabinets with display purposes), racks, shelves and shelving systems.

Please note that :
  • Pictures of the pre-renovated area(s) should be included as an attachment in the application.
  • Before and after pictures of the renovated area(s) should be included in the claims submission.
5S
Implementation for F&B micro enterprises only *
 
 
Structured programme on housekeeping practices to systematically achieve organisational cleanliness and standardisation in the workplace, as well as to improve productivity among F&B service micro enterprises.

For more information on how to apply, please contact Restaurant Association of Singapore (RAS) :

Name : Mr Andy Liew
Designation : Manager, Programmes and Events
Mobile : 9858 5427
Email : andy.liew@ras.org.sg

* For general 5S implementation (for non-F&B SMEs), click here for the list of consultants under Productivity Management - Productivity Improvement Projects.           
HR E-scheduling System Consists of HR Time & Attendance System with e-scheduling capabilities that are able to generate attendance and overtime reports, thereby increasing productivity from effective allocation of manpower resources and eliminating manual processes.

For more information on how to apply and which are the available vendors, please contact Singapore Chinese Chamber of Commerce & Industry (SCCCI) :

Name : Mr Chris Foo
Designation : Centre Manager, SME Infocomm Resource Centre (SIRC) @ SCCCI
Tel : 6337 8381
Email : sirc@sccci.org.sg           
Asset/ Worker Identification & Tracking System Comprises of a combination of hardware, software and training that enables the identification and tracking of assets and employees.

Supported items : Hardware (RFID tags, scanners, required smart devices and etc.), related software, customisation, set-up costs, related training and subscription cost (up to 2 years).        
Mobile Menu Ordering System The mobile menu ordering system facilitates the ordering of products, items and inventory through the use of a mobile device, thereby resulting in increased productivity.

Supported items : Hardware (alert tags, smart devices, server and etc.), related software, customisation, set-up costs and related training.       

SPRING Singapore is working with partners to introduce more integrated solutions (IS) in the near future. Information on the new integrated solutions will be updated here when available.

Please refer to the table below for more details on the support available for your SME’s capability development needs :

 Supportable Cost Categories

Supportable Items 

Equipment & Hardware For example,            
  • Industrial equipment 
  • Tablets only as part of an integrated solution such as POS / mobile menu ordering system and etc 
Technical Solutions & Training For example,
  • POS / mobile menu ordering systems 
  • Training as part of an integrated solution such as training for the use of POS / mobile menu ordering systems 
Design & Renovation For example,
  • Demolition of walls or partitioning to expand space within office to build more workstations 
  • Purchase of racks and cabinets for product display to optimize floor space usage
Note :
1) With effect from 12 September 2014, you may make payment for the solution(s) after you have submitted the application while it is still pending approval. However, the applicant will have to bear the full costs if the application is rejected. This applies to both new applications and claims. Incurred expenses before an application will not be supported as this is considered a retrospective application.
2) Operating costs such as salary, rental, utilities cost, raw materials costs, mandatory government licensing, permit cost, accounting, audit and legal fees are not supportable.

3) Please note that set-up costs relating to setting up of basic business operations are not supported. The SME should have its basic business operations running before applying for the ICV.
4) Please click here (pdf, 27KB)for the list of non-supportable items.


 

How to apply?

Step 1:

Apply online via the ICV Online Portal (Best viewed with Microsoft Internet Explorer 7.x, 8.x and 9.x).

For each of the solutions or items to be purchased under the supportable cost categories, SMEs are required to describe in their online application how they are able to achieve at least one of the following outcomes :

  • increase in sales through innovation, and
  • improvement of productivity.

All applications will be processed within 6 weeks upon submission of all required documentations

Documents Required for all Productivity Solutions Applications

  • ACRA Business Profile dated within 6 months from the date of ICV application,
  • Quotation of the listed solution(s) with detailed breakdown of each item and
  • Depending on the supportable cost categories of the solutions, more information will be required accordingly, as follows:

 Supportable Cost Categories

Required Information/ Documentation during Application 

  • Equipment & Hardware
  • Technical Solutions & Training
  1. Item/Service for purchase
  2. Quantity of each item/service
  3. Total cost
  4. Name of service provider
  5. Training Schedule(s), Name of Trainer(s) and Name of Trainee(s)
  6. Expected outcome(s)
  • Design & Renovation
  1. Item/Service for purchase
  2. Quantity of each item/service
  3. Total cost
  4. Name of service provider
  5. Expected outcome(s)
  6. Photograph of pre-renovation premises

Step 2:

Once the application is approved, an email notification will be sent to the primary contact email address. The SME may proceed to purchase the approved item(s)/ solution(s) as indicated in the application outcome.

Note: As each solution/ item submitted in the list is subject to approval, please login to the ICV Online Portal to view the list of approved solution(s)/ item(s) prior to purchase.

Step 3:

Submit claims online via the ICV Online Portal.

Documents/ Information Required for all Productivity Solutions Claims
The following information/ documentation for the respective supportable cost categories are required during submission:

 Supportable Cost Categories

Required Information/ Documentation during Claims Submission 

  • Equipment & Hardware
  • Technical Solutions & Training
  1. Item/Service for purchase
  2. Quantity of each item/service
  3. Total cost
  4. Name of service provider
  5. Scanned copy of receipt with date & receipt number
  6. Product ID (if applicable)
  7. Expected outcome(s)
  8. Any changes to earlier information submitted during application
  9. Related to website: URL for completed website
  10. Related to software/ mobile apps/ systems: Screenshots of completed software/ mobile apps/ systems
  11. Training related to deployment of technical solutions: Training Certificate/ Attendance List (where applicable)
  • Design & Renovation
  1. Item/Service for purchase
  2. Quantity of each item/service
  3. Total cost
  4. Name of service provider
  5. Scanned copy of receipt with date & receipt number
  6. Product ID (if applicable)
  7. Expected outcome(s)
  8. Picture(s) of renovated area(s) – before and after
  9. Any changes to earlier information submitted during application

For first-time claim under Productivity Solutions :
After the online claim submission is completed, the SME is required to mail the original hardcopy GIRO form to SPRING, which is duly signed by the authorised personnel from the SME and endorsed by the bank. Reimbursement will only be made to a corporate bank account under the applicant company’s name.

Download the GIRO form (pdf, 116KB).

Please mail the original hardcopy of the GIRO form to the address below :

SPRING Singapore, Financing & Incentive Schemes Mailbox,
Level 14, 1 Fusionopolis Walk,
South Tower, Solaris, Singapore 138628
Attn : Registry – ICV Claims Giro Form <ICV Application ID>
 

Step 4:

The evaluation of claims and disbursement will be processed in 6 weeks upon submission of all required documentations, including a valid GIRO form. The funds will be reimbursed to your company via GIRO to your designated corporate bank account.

Claims must be submitted to SPRING via the ICV online portal within 6 months from the date of the approval of application, strictly no extension. All claims must be accompanied with a copy of payment receipt and/or other supporting documents to verify payment and delivery of equipment/service. Tax invoice is not sufficient as proof of payment.

Any incomplete claim submission and/or invalid GIRO form will result in a delay in the claim disbursement. Claims will only be processed upon submission of all required documents.

Links & Resources

Last Updated on : 12 Feb 2015

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