The Excellent Service Award is open to all individuals from all levels in the organisation. Nominees must meet the following criteria :
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Award
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Silver Award
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Gold Award
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Star Award
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Customer Compliments
This criterion includes compliments from both internal and external customers.
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Received at least
2 compliments during the qualifying period
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Received at least
3 compliments during the qualifying period
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Received at least
5 compliments during the qualifying period
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Recognition
This criterion includes both internal and external service-related awards conferred.
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-
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Received at least
1 service-related award during the qualifying period
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Received at least
2 service-related awards in the last
3 years (1 April 2009 – 31 March 2012)
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Contribution to Service Improvement
Nominees would need to indicate the suggestions they have made as this demonstrates that they have service improvement mindset.
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-
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-
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Made suggestions that contribute to improvements in service |
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* Qualifying Period
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1 Apr 2011 – 31 Mar 2012
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Participating industries
- Attractions
- Banking
- Hospitality
- Land Transport
- Public Service
- Retail
- Restaurant
Companies belonging to these industries are eligible to participate in the awards.
Development
EXSA is a development programme. Silver, Gold and Star award nominees who meet the criteria and are shortlisted for the awards need to attend a 3.5-hour Development workshop to reinforce and sustain a consistent level of service after receiving the awards. A 100% attendance is required by the nominees to qualify for the awards.
The workshops are conducted by the industry lead bodies. A fee of
$40 per nomination (exclusive of GST, according to the prevailing rate) will be payable to the approved agency conducting the workshops. Please note that the nomination fee will not be eligible for SDF support.
Selection Process
The Award Committee’s decision is final. Nominees may be placed in a different category of award where appropriate.
Nominations
Nominations must be made on prescribed forms and submitted with relevant supporting documents and forwarded to one of the seven industry lead bodies. Copies of the forms may be made for multiple nominations.
There is no fee for the initial nominations. Nominations for EXSA Awards will be opened from
9am on 1 April 2012 to
5pm on 11 May 2012. For enquiries and nominations, please contact the relevant industry lead body :
Attractions
EXSA Secretariat
Association of Singapore Attractions
77 Robinson Road #06-05
Singapore 068896
Tel : 6829 5507
Email : secretariat@singapore-attractions.com
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Land Transport
EXSA Secretariat
Land Transport Authority
Public Transport Quality Division
10 Sin Ming Drive
Singapore 575701
Tel : 6553 5494
Email : phyllis_yap@lta.gov.sg
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Public Service
EXSA Secretariat
PS21 Office
Public Service Division
Prime Minister's Office
100 High Street
#07-01 The Treasury
Singapore 179434
Tel : 9229 4091
Email : psd_ps21@psd.gov.sg
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Restaurant
EXSA Secretariat
Restaurant Association of Singapore
141 Redhill Road Block E & F, #01-20
Employment and Employability Institute
Singapore 158828
Tel : 6479 7723
Email : exsa@ras.org.sg |
Hospitality
EXSA Secretariat
Singapore Hotel Association
17 Cantonment Road
Singapore 089740
Tel : 6513 0233
Email : secretariat@sha.org.sg
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Retail
EXSA Secretariat
Singapore Retailers Association
371 Beach Road, #02-04/05 KeyPoint,
Singapore 199597
Tel : 6295 2622
Email : grace@sra.org.sg
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Banking
EXSA Secretariat
The Association of Banks in Singapore
10 Shenton Way #12-08
MAS Building
Singapore 079117
Tel : 6224 4300
Email : banks@abs.org.sg
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