Business Excellence Framework
The business excellence framework has seven dimensions of excellence. They are Leadership, Planning, Information, People, Processes, Customers and Results.
Business Excellence Standards
There are four business excellence standards based on the framework. These are :
- an overall business excellence standard based on the requirements of the framework; and
- three business excellence niche standards for people, innovation and service. Each of these standards focus on management capabilities required for a key enabler of business excellence, i.e. people, innovation or service.
Based on their needs and strategy, organisations could use any of these business excellence standards to enhance their capabilities. As these standards are based on the same framework, they help organisations to manage their business excellence efforts in a holistic and integrated manner.