Organisations that attain commendable levels of performance in health checks based on the business excellence standards are recognised with business excellence certifications. Business excellence certifications are valid for a period of three years.
Singapore Quality Class
Singapore Quality Class (SQC) is the certification for the overall excellence standard. The SQC provides organisations with a holistic model for managing business excellence. It has seven dimensions of excellence, namely, Leadership, Planning, Information, People, Processes, Customers and Results. In order to attain the SQC, organisations must attain at least 400 points in the healthcheck.
Singapore Quality Class Star (SQC Star) recognises organisations that have attained greater heights of excellence on the journey. In order to attain the SQC Star, organisations must attain at least 550 points in the renewal healthcheck.
People Developer (PD) is the certification for the business excellence niche standard for people. The niche standard provides organisations with a total approach to managing people and achieving high performance through people systems. It covers five dimensions of excellence, namely, Leadership, Planning, Information, People and Results. In order to attain the PD, organisations must attain at least 400 points in the healthcheck.
Innovation Class (I-Class) is the certification for the business excellence niche standard for innovation. The niche standard enables organisations to develop their innovation management capabilities. It covers six dimensions of excellence, namely, Leadership, Planning, Information, People, Processes and Results. In order to attain the I-Class, organisations must attain at least 400 points in the healthcheck.
Service Class (S-Class) is the certification for the business excellence niche standard for service. The niche standard enables organisations to develop their service capabilities to enhance service leadership, service agility, customer delight and customer experience. It covers six dimensions of excellence, namely, Leadership, Planning, Information, People, Customer and Results. In order to attain the S-Class, organisations must attain at least 400 points in the healthcheck.
Benefits of Healthchecks
Healthchecks help organisations to review their progress on the business excellence journey. They also provide the organisation with an external perspective of its strengths and areas for improvement. In addition, business excellence certifications are a form of recognition that helps organisations distinguish themselves in the marketplace and gain a competitive advantage. Certified organisations are allowed to use the relevant business excellence logo, which are marks of excellence, on all their collaterals. Furthermore, certified organisations are inducted into the business excellence community and receive additional developmental opportunities. Click here
for more information.
Business Excellence Certified Organisations
The following organisations have attained commendable levels of performance on the various business excellence standards.
Embarking on Healthcheck
Organisations may apply for healthchecks at any point throughout the year. Organisations may apply for any of the various healthchecks elaborated on above. They may also apply for integrated healthchecks. There are several steps in the process of embarking on healthchecks, which are summarised below. All resources required for healthchecks are in the BE Resources
For more detailed information on the healthcheck application and assessment process, please click here
for the healthcheck guide.
Briefings for interested organisations are held regularly.
To find out more about healthchecks, please email firstname.lastname@example.org
- Complete Self-Assessment Tool
The organisation should carry out a self-assessment using the self-assessment tool and interpretation guide based on the relevant business excellence standard. These can be found here. (link to BE Resources section) Self-assessment can help the organisation determine its readiness for healthcheck, and also serve as a guide for assessors during the healthcheck itself.
- Write Application Report
The application report should address the criteria requirements of the relevant business excellence standard. The length of the application report should adhere to the specified guidelines. More details can be found in the healthcheck guide. Three copies of the application report should be submitted within two weeks after online application.
- Complete Key Performance Indicator Form
The organisation should complete the key performance indicator form, which can be downloaded here. Only indicators relevant to the organisation should be included.
- Make Online Application
Items 1-3 should be completed at the point of online application. Other information required at the point of online application are certification details (e.g. previous certificate number, if applying for renewal), organisation details, Management Representative details, and three proposed site visit dates. The online application page can be found here.
- Undergo Site Visit
Upon receipt of the online application and the application report, SPRING will proceed to arrange for the site visit. Site visits are typically conducted within a month of online application, and are carried out by trained business excellence assessors. Site visits are typically 1-2 days in length, and include the following components :
More information on the above components of the site visit can be found in the healthcheck guide.
- Document Review
- Receive Results and Feedback Report
The organisation will receive the results of the healthcheck and the feedback report within one and three months of the site visit, respectively. The feedback report will highlight the organisation’s strengths and areas for improvement.
- Mid-Term Report
Organisations which have attained business excellence certification after the healthcheck will have to submit a mid-term report 1.5 years after the date of certification. The mid-term report helps both SPRING and the organisation to keep track of their progress since the last healthcheck, particularly on how the organisation has acted on the areas for improvement highlighted in the feedback report.
The application fee for both single and integrated assessments is $2000. The application fee covers one day of site visit. The fee may vary with the number of extra site visit days. The fee chargeable for each extra day of site visit is $1000 per day.
For new applicants of SQC who achieved the certification, an additional certification fee of $3000 is chargeable after certification. This does not apply to SQC renewal applicants.
All fees are subject to prevailing Goods and Services Tax.
All public and private organisations in Singapore (except trade associations and professional societies) may apply for any of the healthchecks. Private organisations must have a major business operation in Singapore.
Subsidiary companies applying for any of the healthchecks should fulfil the following criteria :
- For the purposes of the healthchecks, a subsidiary is a business entity with clear definition of an organisation as reflected in the corporate literature, e.g. organisation charts, administrative manuals and annual reports.
- The subsidiary must have existed three years prior to the application. It should be an autonomous organisation with its own senior management group responsible for a wide range of management activities.
- Subsidiaries which primarily perform the business support functions of the parent company are not eligible. Examples of business support functions are sale marketing/ distribution, customer service, research and development, legal services, purchasing, finance and accounting, and human resource management.