Implementing BE

Business Excellence Briefings Business Excellence Clinics Business Excellence Training Courses Business Excellence Consultants

There are a number of resources to help organisations implement business excellence. These include business excellence briefings and business excellence clinics conducted by SPRING. In addition, assistance may be obtained from business excellence training providers and business excellence consultants.

Business Excellence Briefings

SPRING organises a series of briefings to provide interested organisations with an overview of the business excellence initiative and to get started on the excellence journey. Please click here to register your participation.

For more information, please call 6279 3840 or email : be@spring.gov.sg

Business Excellence Clinics

Organisations can seek advise and guidance on any area of concern in their BE journey through the business excellence clinic.

The BE clinic conducted by an experienced business excellence assessor or practitioner can provide the following assistance :

1. Customised briefing/presentation to help organisations better understand requirements of the BE standard and its implementation ;
2. Guidance in addressing findings of the BE assessment feedback report ;
3. Sharing of good practices relevant to the BE standards and its implementation.

The BE Clinic is provided in one-hour time slots at $150 per hour.

For more information contact :

Business Excellence Secretariat
Email : be@spring.gov.sg
Tel : 6279 3811

Business Excellence Training Courses

The Assess Organisation for Business Excellence and the Managing Business Excellence Courses have been revised based on the competency standards developed under the Workforce Skills Qualifications (WSQ). These two courses support SPRING’s Business Excellence initiative.

Assess Organisation for Business Excellence is a three-day (24 hours) course for managers and staff serving as internal assessors in their organisations. It provides participants with an understanding of the requirements of the business excellence standards and also trains them to conduct a self-assessment of their organisation’s capabilities based on these standards. At the end of the training, participants will be able to plan for and conduct business excellence assessments and report assessment findings.

Managing Business Excellence is a three-day (24 hours) course for participants keen to take on the role of an assessor for internal and/or external business excellence assessments. Participants must be able to plan for business excellence assessment, conduct business excellence assessment as well as report assessment findings in their duties as assessors for business excellence. At the end of the training, participants will be able to plan for business excellence, facilitate business excellence self-assessment, manage improvements for business excellence and sustain business excellence in the organisation.

Upon completion of each of the courses, participants will receive a Statement of Attainment (SOA).

The courses will be conducted by the following training providers endorsed by SPRING Singapore.

	PROVIDER	CONTACT PERSON
1	TÜV SÜD PSB Learning Pte Ltd TÜV SÜD PSB Learning is a premier institute for adult learning with strong industry links and partnerships. TÜV SÜD PSB Learning was formed as a result of the recent merger between Service Quality (SQ) Centre and PSB Academy Corporate Learning. Currently one of the largest training and consulting service providers in Singapore and the region, we have an unrivalled suite of over 150 corporate training and consulting programmes designed to drive business performance to levels of excellence supported by a team of 300 in-house consultants, associates and curriculum developers.	Ms Violet Oh Tel : (65) 6885 1488 / 6885 1592 Fax : (65) 6274 6091 Website : www.sqcentre.com , www.tuv-sud-psb.sg/learning
2	SP Consulting SP Consulting is an established management consultancy and training provider with more than 18 years of track record. We are currently the only training provider certified to ISO 9001:2008 and SS540:2008 for Business Continuity Management.	Mr Ho Meng Wai / Benson Leong Tel : (65) 6749 5698 Fax : (65) 6749 2086 Mobile : 9732 2304 (Benson) Website : www.spgp.com
3	Capelle Consulting Capelle Consulting is an integrated Organization Development (OD) and Human Resources (HR) consulting firm, specializing in Service Excellence and Leadership. A merger of two established organizations – OTi Consulting and SDC Consulting – Capelle has emerged stronger to partner organizations in their Business Excellence and Customer Centric Initiative journeys. Appointed by WDA as a CET Centre for Service Excellence, it is certified to deliver the WSQ Business Excellence Assessment course. This workshop seeks to help organizations build a strong foundation in conducting internal assessment using the various business excellence scorecards, specifically BEACON (SQC), APEX (PD), I-Score (I-Class) and Service Scorecard (S-Class).	Tel : (65) 6325 4982 Fax : (65) 6325 4983 Website : www.capelleacademy.com Email : contactus@capelleacademy.com

Business Excellence Consultants

SN	Contact	Company
1.	George Wong Managing Director & Principal Consultant Tel : 9662 2613 / 6483 3438 Email : george@hoclink.com.sg	Hoclink Systems & Services Pte Ltd
2.	Koh Sing Ming Managing Consultant Tel : 9734 7088 Email : singming@spectrumconsulting.com.sg	Spectrum Management Consulting Pte Ltd
3.	Sunil Sahadevan Consultant Tel : 9363 1952 Email : ssunil@singnet.com.sg	2QS Quality Quest Solutions
4.	Eddy Edwards Managing Consultant/Certified Professional Trainer Tel : 9759 7849 Email : eddy@kbeconsultancy.com	KBE Consulting Pte Ltd
5.	Jacqueline Gwee Director Tel : 90478547 / 6853 2658 Email : Jacqueline.gwee@aadvantage-consulting.com	aAdvantage Consulting
6.	Caleb Chua Principal Consultant Tel : 9451 7122 Email : caleb@therightchange.com.sg	The Right Change
7.	John Yeo Principal Consultant Tel : 9784 6377 Email : johnysy@singnet.com.sg	KiP Management
8.	Ben Tan Director/Principal Consultant Tel : 9363 1795 Email : ben2u@singnet.com.sg	Consulting One
9.	Ng Wei Min Business Consultant Tel : 9183 6835 Email : weimin@consultant.com	Asia Masters
10.	Cindy Chua Ai Tee Partner Tel : 9386 6313 Email : cindyatc@gmail.com	EQ Venture Resources
11.	Kirpal Singh Sidhu CEO Tel : 6779 6377 Email : kirpal@adlerblick.com.sg	Adlerblick Pte Ltd
12.	Yeow Seng Tuck Consultant Tel : 6293 9528 Email : acctsvcs@singnet.com.sg	Durham Business Consultants
13.	Zhang Xue Yuan Managing Director Tel : 6250 3568 Email : zhang@tnz-group.com	TnZ Group Pte Ltd
14.	Lim Poh Seng Principal Consultant Tel : 9617 1577 / 6749 5698 Email : pohseng@spgp.com	SP Consulting (International) Pte Ltd
15.	Janice Pang Guek Kiang Senior Consultant Tel : 9670 6395 / 6310 7156 Email : janice@greenwich.com.sg	Greenwich Management Consultancy
16.	Lim Poh Khai Director Tel : 9668 4979 Email : askpklim@gmail.com	SME International Business Support Pte Ltd
17.	Chua Giok Pien Consulting Manager Tel : 9639 1733 Email : oxbridge@singnet.com.sg	Oxbridge Consulting International Pte Ltd
18.	Christopher Mills Managing Director Tel : 6329 9728 / 9616 0972 Email : cmills@coremeasures.org	Core Measures Pte Ltd
19.	Ng Shin Leong Director Tel : 9151 9806 Email : shin.willmann@gmail.com	Willmann Innowell Pte Ltd
20.	Joseph Lee Cheng San CEO Tel : 6473 7374 / 9018 9018 Email : joseph@synesi.sg	Synesi Consulting Pte Ltd
21.	Muhamad Azam b Abdul Jalil Managing Director & Principal Consultant Tel : 6223 1787 / 9873 6833 Email : azam@actionadvisory.org	Action Advisory Services Pte Ltd
22.	Benson Leong Ow Chee Director Tel : 6749 5698 Email : benleong@spgp.com	SP Consulting (International) Pte Ltd
23.	Tan Kee Huat Principal Consultant Tel : 9618 4792 Email : chenjifa@singnet.com.sg	Optimal Balance Pte Ltd
24.	Stella Lim Yang Kim CEO / Chief Consultant Tel : 6284 4680 Email : stellalim@serviceworks.com.sg	ServiceWorks Pte Ltd
25.	Lily Cheng CEO/OD Partner Tel : 6278 8289 / 9818 8892 Email : lilycheng@pace-od.com	PACE O.D. Consulting Pte Ltd
26.	Quek Aik Teng Principal Consultant Tel : 6345 7953 / 9363 1934 Email : qat2005@gmail.com	AT Consulting Services
27.	Michael Tay Keng Loo Managing Consultant Tel : 6468 5758 / 9199 3768 Email : michael@wwmdconsult.com	World-wide MD Consultants (S) Pte Ltd
28.	Wong Siew Heng Director Tel : 9732 2432 Email : siewheng_tr21@retailcom.org	Retailcom Pte Ltd
29.	Danny Ng Choon Khoon Chief Business Advisor / Business Coach Tel : 6464 9693 / 9642 8998 Email : ng_danny@pacific.net.sg	Business Trainers
30.	Ruth Peck Choon Lian Director / Principal Consultant Tel : 6566 9337 / 9119 2601 Email : ruth@ebencon.com	Eben Consultants (F.E.) Pte Ltd
31.	Clarence Nah CFE, CMC, PMC, General Manager & Resident Consultant Tel : 6743 2282 / 9622 7369 Email : clardore69@yahoo.com.sg	Asiawide Franchise Consultants Pte Ltd
32.	Kelvin Chan Keng Chuen Director and Principal Consultant Tel : 6844 2236 Email : kelvin@teian.com.sg	Teian Consulting International Pte Ltd
33.	John Ong Tun Kwok CEO & Managing Director Tel : 6222 8511 Email : john@consultft.com	FT Consulting Pte Ltd
34.	Victor Koh Chief Consultant / Trainer Tel : 6281 6823 / 9680 5395 Email : victory@brainergy.biz	Brainergy International Pte Ltd

Disclaimer : SPRING Singapore makes no approval, warranty, endorsement, claim or representation of any kind with regard to the quality or services provided by the consultants. SPRING Singapore shall not be responsible for any loss or damage arising from the use of such consultant.