The business excellence initiative helps organisations know where they are on the excellence journey and what they need to do to achieve a higher level of performance. This is done through a healthcheck of an organisation’s performance against the requirements of an internationally benchmarked business excellence framework. This healthcheck looks at the organisation’s business management system and processes, and helps the organisation identify its strengths as well as provides opportunities for improvement.
The business excellence framework has seven dimensions of excellence. They are Leadership, Planning, Information, People, Processes, Customer and Results. There are four business excellence standards based on the framework. These are :
- An overall business excellence standards based on the requirements of the framework,; and
- Three business excellence niche standards for people, innovation and service. Each of these standards focus on management capabilities required for a key enabler of business excellence, i.e. people, innovation and service.
Based on their needs and strategy, organisations could use any of these business excellence standards to enhance their capabilities. As these standards are based on the same framework, they help organisations to manage their business excellence efforts in a holistic and integrated manner.
|
BE STANDARDS
|
BE CERTIFICATION
(> 400 Points)
|
BE AWARD
(> 700 Points)
|
| Holistic Level Standard |
Business Excellence |
- Singapore Quality Class (SQC)
- Singapore Quality Class Star
|
- Singapore Quality Award (SQA)
- Singapore Quality Award with Special Commendation
|
| Niche Level Standards |
| People |
People Developer (PD) |
People Excellence Award |
| Innovation |
Singapore Innovation Class (I-Class) |
Innovation Excellence Award |
| Service |
Singapore Service Class (S-Class) |