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Consumer Protection and Weights & Measures

CONSUMER  PRODUCT SAFETY - We are Assured of Safety We Look For The SAFETY Mark

Raising Confidence

Products and services that comply with regulatory requirements will gain wide acceptance, as they inspire confidence among customers. The companies behind them can then command a brand premium and garner more value for their products and services. Compliance, therefore, makes good business sense.

Consumer Product Safety

Consumer Product Safety Regulations

SPRING is empowered to oversee product safety regulations and consumer safety. Learn about SPRING’s role in regulation and enforcement.

  • Consumer Protection (Safety Requirements) Registration Scheme (CPS)
    Under the CPS scheme, 33 categories of household electrical, electronic and gas products require certification to verify that they meet specified safety standards. These Controlled Goods must be registered with SPRING and bear the SAFETY Mark before they can be sold in Singapore.
  • Consumer Protection (Consumer Goods Safety Requirements) Regulations (CGSR)
    The CGSR Regulations provide consumers with greater protection against unsafe general consumer goods such as toys, children’s products, clothing, furniture, sports equipment, DIY tools and other household items. SPRING has the authority to investigate and stop the supply of products that do not meet applicable safety standards.

Safety Tips & Alerts

Fair Trading Practices 

The amendments to the Consumer Protection (Fair Trading) Act or CPFTA strengthen the civil actions to protect local consumers and tourists against the small number of errant retailers which engage in unfair trading practices. The majority of retailers in Singapore which engage in fair trading practices will not be affected by the amendments.

The main amendments to the CPFTA are:

  1. SPRING Singapore will look into cases of errant retailers who persist in unfair trading practices. Specifically, it will be able to:
    • Gather evidence against persistent errant retailers;
    • File timely injunction applications with the courts; and
    • Enforce compliance with injunction orders issued by the courts.

  2. The courts may impose additional requirements on errant retailers (entity or individual) to publicise that it is under injunction and notify SPRING of any changes to its entity and/or employment status. This will prevent errant retailers from side-stepping injunction orders, raise local consumers’ and tourists’ awareness of a retailer that is under an injunction order and allow SPRING to monitor the retailer’s compliance with the injunction order.

  3. The list of unfair trading practices in the Second Schedule of the CPFTA has been clarified to make it clear to businesses, local consumers and tourists on what constitutes unfair trading practices.

CASE and STB remain the first points of contact

  • CASE and STB will remain as the first points of contact for local consumers and tourists respectively.
  • CASE and STB will assist local consumers and tourists to obtain redress and/or compensation through negotiation and mediation. CASE and STB may also invite errant retailers to enter into Voluntary Compliance Agreements (VCA) to stop engaging in unfair trading practices, and in some cases, to compensate affected local consumers and tourists. Errant retailers who persist in unfair trading practices will be referred to SPRING for investigation.

Related Links & Resources

Weights & Measures 

With the Weights & Measures Programme, consumers can be more assured of the accuracy of the measuring instruments when buying fresh produce at the wet market, weighing their luggage at the airport or filing up at the petrol station. All weighing and measuring instruments that have been verified accurate and fit for trade use when tested carry the weights & measures seal and the ACCURACY Label. The ACCURACY Label is affixed on a prominent spot of the weighing or measuring instrument.

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