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Customer Service Toolkit

Let Your Service Shine!

Quality service is what sets your business apart from the others. Connect with your customers, build loyalty and enhance your service delivery with the Customer Service Toolkit. The toolkit equips you with the systems and processes required to develop service excellence across 5 key pillars:


Putting leadership at the heart of the service experience

The Team

Building a team committed to service

Culture & Communication

Developing a culture committed to service

Customer Relationships

Knowing your business, knowing your customers

Service Standards

Meeting your customers' expectations and developing Standard Operating Procedures

Download the toolkit here:

You may approach any of the SME Centres for assistance.​

Last Updated on : 02 Dec 2016